Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
yesterday after worked, robot back to the station and after load to 100% did not work again. Now is 100% load. When I try to start it again
it just turns off. The same thing does if I try to empty the container.
I add a video to show you the problem.
I also note that if I take the robot out of the load station, I can’t detect the robot in the application. Like if battery is dead. Can you please give me an advice ? Or if robot is complete dead. Best regards
We are sorry to hear that your device did not work well.
The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist? Please also attach the video in the email.