Roborock S7 Maxv died while I was on vacation and won't charge now.

Roborock S7 Maxv died while I was on vacation and won't charge now.

My wife got home from vacation before I did and asked me to run the Vacuum from my phone. I did and when I got home it was backward on the base like it was washing the mop when it died. Since then I have unplugged the base, cleaned both the robot as well as the sensors. It still is dead when I leave it to charge. The light on the dock lit up after I unplugged it from the wall for a few minutes and plugged it back in. Then I slid the robot into place and watch the light go off. Not sure what else I can do.

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  • We are sorry to hear that your device did not work well. Please make sure the camera side is facing inwards the docking station. When robot is charging mode, the indicator light on dock will turn off.

    If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?

    Like1
    JDomhof
    JDomhof02/14/2024      14:54
    @RR_Support:

    I have enjoyed my Roborock S7 with an auto empty dock for years, but this morning it suddenly stopped. I put it on the charging station and then the robot said there was a temperature error. I then removed the battery cover to reset it to make it voltage-free, but then I saw that the plug together with the socket had come loose from the PCB. How on earth can this get loose? Is there a solution for this? (In the attachment 3 photos)



    Like0
    fadvanceserver.cc
    fadvanceserver.cc03/29/2024      21:20
    @RR_Support:

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    https://ffadvanceserver.cc/

    https://khanaparateer.info/

    Like0
  • Same problem can’t find any help

    Like0
    RR_Support
    RR_SupportStaff Member01/20/2024      20:14
    @Jogo:

    We are sorry to hear that your device did not work well. Please make sure the camera side is facing inwards the docking station. When robot is charging mode, the indicator light on dock will turn off.

    If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?

    Like0
    Amirr
    Amirr03/29/2024      12:29
    @RR_Support:

    While on vacation, I returned home to find my Roborock S7 MaxV lifeless and unresponsive. Despite numerous attempts, it refuses to charge. Frustrated, I decided to seek assistance. As I passed by the Audemars Piguet shop, its luxurious aura contrasted starkly with my current dilemma. Nevertheless, I resolved to tackle the issue head-on, seeking expert guidance to revive my trusty cleaning companion and restore its functionality.

    Like0

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