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Brand new out of the box Dyad Pro: immediate E5 error

Joel 200 1 0

Brand new out of the box Dyad Pro: immediate E5 error

Joel 200 1 0

Help please, brand new out of the box Dyad Pro threw an E5 in my very first use in very first room. Relatively clean laminate floors.

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  • RR_SupportStaff Member

    We are sorry to hear that your device did not work well. Please try the following:

    1. Could you please hold the power button for 5 seconds to turn off the device first, and then start the device to clean your room one more time?

    2. Please try the above-mentioned step for 3-5 times and see if the issue will go away.


    If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?

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Joel
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