Roborock dies immediately after leaving dock

Yisiling · 07/20/2023 04:05

Hi y’all!

I just received my roborock s7 from my prime spree =). I was excited to play with it. I tried to map my apartment with it, and it seems like it dies immediate after leaving dock. I charged for about 3 hours. It still dies immediately leaving the charging dock. Do I have a faulty unit? Or i need to charge to full before using it? TY in advance!

RR_Support · 07/24/2023 15:42

We are sorry to hear that your device did not work well.

Please fully charge it first and test the robot again.

If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?

Roborock dies immediately after leaving dock

Roborock dies immediately after leaving dock

Howdy, Stranger!