Hello, I have had my Roborock S8 Pro for about 3 months now, I noticed that floor weren't being vacuumed very well. When I opened the bin on the charging station to check the dust bag, to my surprise it was extremely clean, like not a spec of dust in the bag or inside the compartment. I opened the dust bin on the robot itself and it was massively full. Why would I not have anything in the charging station dust bag ? I thought this system suckd the dust bin dirt into the bag ?
Thanks
We are sorry to hear that your device did not work well.
The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?