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John 382 2 0

s5 max issues

John 382 2 0

hey,. our robot worked for years very well. Last time it got stuck, can't even stop or start vacuuming. After I turned it off and on I lost all the maps.

After quick mapping I still see "Unsaved map found. Tap to review". I do tap, then click on save button - it complains about 'manually saved maps', nevermind. Return back, the same message again - unsaved map. When I try to edit - split rooms, set names etc - "save failed", but map changes. Back to main screen - the same - unsaved map. Click => map is the same as right after quick mapping. It's quite annoying, we can't use roborock right now.

Thanks

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  • John

    one more update:

    • roborock fw version 02.16.62
    • ios app 4.0.24

    now tried to load our cleaning history - it's completely empty and it says 'network error' -> but this is weird, as our network is working properly and I'm able to connect to our roborock.

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    RR_Support
    RR_SupportStaff Member08/19/2023      09:24
    @John:

    We are sorry to hear that your device did not work well.

    Please perform a basic reboot on the device. Remove the device off of the docking station, long-press on the power button until the device shuts off. Once the device has shut off, long-press on the power button again to turn it back on.


    If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?

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