S7 "Check for air duct blockages and empty the dustbin"

S7 "Check for air duct blockages and empty the dustbin"

I keep getting this "Check for air duct blockages and empty the dustbin" error message even though there are no blockages in the vacuum or docking station. The filter is clean and the bag is not full. What is causing this and how do I clear this notification?

Thanks!

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  • would you please check the following? 

    1) Turn over the base of the robot, then please check if the air duct is blocked or not. See attached picture. 


    2) Please check if the dust inlet is blocked or not. See the attached picture "dust inlet".


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