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Error 17 - Side Brush Stop Spinning

Eisen 939 1 0

Error 17 - Side Brush Stop Spinning

Eisen 939 1 0

My Roborock s5 max issues error 17 - which is side brush stop spinning. According to Manual Book, try to system reset. I have done soft rest, but side brush still not working. Please help some advice. Thank You

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  • RR_SupportStaff Member

    Hi thanks for reaching out.

    If you find the side brush is not spinning/rotating anymore, please try the methods below:

    1. Does it happen occasionally or permanently? Does it happen on carpet only, or also on hard floor?

    2. Kindly check if there's anything tangled in the side brush. If there is, remove them and try again.

    3. Stop/pause the cleaning, quickly rotate the side brush clockwise & counterclockwise rapidly, and then check if the issue will go away.

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