Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Hello, thanks for reaching out.
Would you pls manually push away the washing module that stands on the water filter, and then see if the water filter can be taken out?
If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?
The Roborock water filter is stuck in the S8 Pro Max machine, causing inconvenience. While the device efficiently cleans floors, this issue hampers its functionality. Retrieving the filter requires careful handling to avoid damage. The situation becomes critical if the filter is necessary for maintaining clean, allergen-free air. Such incidents highlight the importance of quality control in manufacturing. In extreme cases, delays in resolving such technical glitches might impact those reliant on the device, akin to a shortage of medical supplies in emergencies.