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Unable to agree User Agreement / Privacy Policy

olgui 293 3 0

Unable to agree User Agreement / Privacy Policy

olgui 293 3 0

Please help with the roborock app on android phone. My husband and I are having differents acc, my husband being the main sharing our S6 with me. His acc is working fine but mine when i try to enter in the robot is directing me to User Agreement / Privacy Policy consent where i have to click the agree option but that button never shows to click and from there can go anywhere else in the app and i have to force the app to close. Please help, I'm unable right now to use the S6 thru the app.

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  • RR_SupportStaff Member

    We are sorry for the trouble you are facing.

    Could you please check if the app is the latest version?We received your email as well, please check our reply.

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  • Ron

    Try reducing the font size on your phone / device to its factory setting. I had the same issue on an Android device. Once I reduced the font size on my phone I was able to see the Accept tab in the User Agreement. You can return your font size back to the large settings after you have agreed.


    Unfortunately, Roborock Support wasn't any help in resolving the issue.


    Good Luck!

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    RR_Support
    RR_SupportStaff Member12/17/2019      14:24
    @Ron:

    Hi Ron, you could use this method temporarily. We have reported the issue to tech department and they will have it fixed as soon as possible.

    Your understanding will be much appreciated.

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