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robot spinning

After upgrading from an older Roomba - we were super excited to get the S4. However, no matter how many configurations I create for the rooms - the S4 just spins and spins when it's not on hardwood. It spins on completely flat rugs. It spins on carpet (which I don't consider very thick at all.) I am really wanting to return this thing and just get a newer roomba. What can I do to actually get this thing to work the way it should? Thanks!

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  • We are sorry for the trouble you are facing.

    S4 may face problem when cleaning on carpet. May i suggest you send an email to our support: support@roborock.com? and please attach a picture of the carpet or a video in email. We will provide a proper solution once the issue confirmed.

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