S6 gets lost on room clean

S6 gets lost on room clean

My vacuum gets lost often. when I select a room to clean it often will go out of the room on her map. I have tried changing the map and have also changed the location of the base. It resolved itself when I moved the base for about a week or 2 and now is getting confused and lost again. I love this robot when it works correctly. Has anybody else experienced this?

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  • Dear Customer,

    Have you ever enabled multi-floor maps feature on the app? If it is one floor house, it may confuse the robot and mess up the map.

    Go to cleaning history and send us a picture of the room cleaning map. Please mark the room you selected to room and the room it reached by itself.

    Use the wet cloth to clean the wall sensor and cliff sensors.

    Could you tell us your device's SN?

    Open the cover of device and take out the dustbin. You will see a bar code on device's bottom(not on dust bin). The SN is under bar code like R0201S82418800.

    If you have already added device to app, you could also check SN on app. See attached picture "info"

    Could you send us purchase info?

    Pls send us the purchase link(or screen of product listing), and invoice or receipt (file or screenshot) which shows seller's name, purchasing date and order number.


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