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Google Home linked, but Roborock doesn't respond to Google Home

ike 2768 9 0

Google Home linked, but Roborock doesn't respond to Google Home

ike 2768 9 0

I got a roborock s4 a few days ago and it has been working just fine. For the first day, when I linked roborock to Google Home, I could give a voice command to start the robot. Now all of my smart speakers, and the google home app on my phone won't connect with roborock. It says "not responding" when I look at the device in the app on my phone, and the speaker will say "I'm sorry, but I can't reach roborock right now" if I give it a voice command to start the vacuum. The vacuum still works just fine if I use the roborock app itself instead of trying to initiate it through Google Home. I tried unlinking the accounts and the linking it again, but that didn't help and Google Home still says "not responding" when I look at the device in the app.

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  • RR_SupportStaff Member

    Dear Customer,


    Sorry for the trouble caused here.


    May I know what is your google home account?

    And when did you give the voice command?

    Note: You can contact us via email to do further troubleshooting with taken privacy into consideration.

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  • ike

    I'll email you.

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    RR_Support
    RR_SupportStaff Member05/25/2020      07:22
    @ike:

    Definitely sure, and I checked our email system and found out that this issue has been resolved. If you need more help in the future, be free to let us know.

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  • flrub

    Do you remember what fixed it? I'm in the same situation. None of my devices can talk to roborock anymore. I had a slight suspicion it might be due to a firmware update(?) but wanted to check with your experience

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    RR_Support
    RR_SupportStaff Member12/24/2020      14:42
    @flrub:

    What is the model number? Which app do you use?


    Does it report any error message if it does not work?

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    Andy
    Andy01/07/2021      00:31
    @RR_Support:

    Hi same issue. S6 pure stopped responding to Google home. I always have to manually go into app and make it Vaccum the home. Please set it right

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    RR_Support
    RR_SupportStaff Member01/07/2021      11:07
    @Andy:

    Try to disable the skill and relink it up to the Google home.

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