Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Correcting a typo. This does NOT happen when the robot returns to the dock for an INTERIM charge top up in the middle of a cleaning.
Dear Customer,
May I know which app do you use? Roborock app or Mi Home app？
Have you ever enabled multi-floor maps feature? If yes, please turn it off because it may confuse the current map.
And please go to cleaning history and send us a complete full cleaning map.
Besides, you can reset the current map and change the location of the dock charger to create a new map.
Hello, I use the roborock app. I did have the multi room switch on. I will turn it off and generate a new map because the current one is all messed up. I will upload when completed.
Hello. The robot got lost on the first run after deleting the map. It ran until it was time to recharge and then got lost on the way back to the dock. Here is the image of the map. The red circle indicates an incorrect location marker and the blue circle is the location of the dock.