Software errors

Dear creators of roborock,

I am a client crazy and madly in love with MI products. Specially Roborock. I own 18. All my businesses, house, warehouse, parents house in total 18 roborock devices. I Recommend it a lot and i would like to buy a few more as gift for some family members.

PLEASE🙏 invest in a good software. A perfect App. Was absolutely amazing until 2 weeks ago ( more or less ) when software was updated. Is impossible how crazy malfunctioning it is right now. Map is loading with difficulty, can not recognise at all where it is, cleaning same room 2 times while other doesn't even find it...

I ll prefer to pay more for a device like this but to have a perfect function.

I strongly believe you will do it soon and we won't have ever problems and getting lost.

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  • Hello,

    Sorry for the inconvenience caused here.

    We can do some troubleshooting first.

    1.What is the model number of your robot? Do they have the same issue?

    2.Go to cleaning history and send us a full cleaning map where we can see the missed cleaning area and abnormal walking route.

    3.Clear the cache on the app or use cellular data, instead of wifi to have a try.

    4.Please send us the device info as pic attached.


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