frame

S4 stops in one place on kitchen floor

S4 stops in one place on kitchen floor

Our S4 has recently started to to something strange. When we assign it to clean our kitchen floor it will get to the end of the cleaning and instead of going back to the dock, it will just sit in one place going full blast on suction but not moving. I know this is common when it gets confused on thick carpet but our kitchen has sheet vinyl (linoleum type) floor. The only way to get it to stop this is to hit the home button on the top twice to force it to return to the dock. Any ideas on how to make it stop doing this?

You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • When was the last time you cleaned the sensors?

    Like0
    Keith W.
    Keith W.07/28/2020      11:57
    @Bink:

    Never. We've only had it for about two months.

    Like0
    Bink
    Bink07/28/2020      14:07
    @Keith W.:

    I recommend doing it to see if it has a positive effect.

    Like0
  • Did you ever find an answer?

    Like0
  • Hello,


    Please go to cleaning history and send us a room cleaning map. Please mark the kitchen on the map.


    Use wet cloth to clean the cliff sensors and wall sensor.


    Except the kitchen, do the rest get carpeted? Please send us some pictures of the carpets you use.

    Where did you purchase this S4?

    Like0
    Keith W.
    Keith W.07/30/2020      15:39
    @RR_Support:

    We do run it on the carpeted areas of our house and it has no problem there. The only problem is with this one spot in the kitchen at the very end of its cleaning in there. I did clean the sensors and that did not correct the problem. Here are some pictures and a link to a video showing what it does (https://youtu.be/Jw8Sh0aAQGU). I bought it on Amazon in May of this year. The kitchen in the map is the light blue area where you can see the recent cleaning path. The spot where it gets stuck is in the lower left corner of the kitchen area.


    Like0
    RR_Support
    RR_SupportStaff Member07/31/2020      16:05
    @Keith W.:

    Please send us some pictures of the dock's position.


    Does full cleaning or zone cleaning with the kitchen area included have the same issue?

    Like0
    Keith W.
    Keith W.07/31/2020      17:10
    @RR_Support:

    Just tried a zone cleaning that included the area where it gets stuck (see screenshot) and it worked fine.


    Like0

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Keith W.
Welcome to Roborock Forum