Please could Roborock clarify the warranty policy when users buy from marketplace sellers on Amazon. There are many roborock vacuums sold on Amazon Uk that are fulfilled by but not sold by Amazon or roborock. In the event of a warranty claim, does Roborock deal with these?
Hello,
Have you purchased any roborock device yet? If yes, what is the model number?
Also, please tell us the serial number of it.
I have ordered a S5 max,
Alright then.
As the manufacturer, we could provide customer technical support and seller is responsible for warranty. It is because we have agreement with our first class official distributors when we sell devices to them that warranty of product is provided by sellers. We appreciate your understanding.