Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

Warranty coverage when buying from Amazon sellers

Vander 212 3 0

Warranty coverage when buying from Amazon sellers

Vander 212 3 0

Please could Roborock clarify the warranty policy when users buy from marketplace sellers on Amazon. There are many roborock vacuums sold on Amazon Uk that are fulfilled by but not sold by Amazon or roborock. In the event of a warranty claim, does Roborock deal with these?

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • RR_SupportStaff Member

    Hello,


    Have you purchased any roborock device yet? If yes, what is the model number?


    Also, please tell us the serial number of it.


    Like0
    Reply
    Vander
    Vander10/17/2020      11:26
    @RR_Support:

    I have ordered a S5 max,

    Like0
    Reply
    RR_Support
    RR_SupportStaff Member10/17/2020      14:18
    @Vander:

    Alright then.

    As the manufacturer, we could provide customer technical support and seller is responsible for warranty. It is because we have agreement with our first class official distributors when we sell devices to them that warranty of product is provided by sellers. We appreciate your understanding.

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
Vander
Welcome to Roborock Forum