App Crashes

Greetings. Unboxed and started using today. Roborock app crashes whenever I try to go into “Schedules” on the S6 device menu. Already reinstalled app several times and also cleared the cache. Any thoughts? Thanks.

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  • Hello,


    Please send us a short video of the abnormal behavior.


    You can switch to cellular data to have a try.

    Like0
    Elxpesao
    Elxpesao11/17/2020      20:12
    @RR_Support:

    Do you have an email I can send to?

    Like0
    YuriCat13
    YuriCat1311/18/2020      18:53
    @RR_Support:

    I am having same problem with S6. Yesterday (17Nov), I went into Schedules, made one change and saved it. I wanted to make another change to the other schedule (I have two schedules), and the app has crashed ever since when opening Schedules. Cleared cache, logged out and in, tried cellular data, updated app. Nothing worked. I will email video. See attached for allowed file types in this forum.


    Like0
  • Can’t upload the video here.

    Like0
    RR_Support
    RR_SupportStaff Member11/18/2020      07:11
    @Elxpesao:

    Hello, you can email us via support@roborock.com ; our agent will continue to help you then.

    Like0
  • Hi all,

    This issue has been resolved via the latest plug-in version, which is RR_MDX_988.


    If the plug-in version is the latest one already, you can clear the cache on the app.


    Like0
    Debbie
    Debbie11/19/2020      22:24
    @RR_Support:

    I have tried this o the iPhone app and it still crashes whenever I try to access the schedules

    Like0
    RR_Support
    RR_SupportStaff Member11/20/2020      03:51
    @Debbie:

    I see, could you provide the device info?


    Also, what is the current plug-in version?

    Like0

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