I purchased roborock s5 back in August - brand new.
The front wheel just broke off. Not sure why, the machine is not doing anything crazy. I contacted support because I assumed that the product is still under warranty. We have been using it for less than 3 months.
Support asked for picture of the part that broke. I sent these.
Then support asked for a link where I bought the item and the invoice. I sent these as well.
Then I get a response from support saying: "Unfortunately we recommend contacting your seller in regards to warranty and replacement."
What does that mean? Roborock does not offer warranty on its items?