Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Hi,
Sorry for the inconvenience caused.
1. Did the problem happen when the water tank was installed? If yes, uninstall tank to see if problem exists.
2. Please check if there is anything stuck inside of the wheel.
Dear @RR_Support,
1. The water tank is completely normal, I tried to let the robot work when the water tank is not installed but the problem still occurs.
I have checked all possible hardware related issues.
2. I clean the robot periodically so I make sure nothing gets stuck on the wheels.
Previous Update - 01.49.66 same same error happened until I restored robot factory settings. But it took a lot of time to do and re-install everything (connect, scan maps, set zones, ...) above all else it interrupted the cleaning when I was not at home.
Please come up with better updates or simpler recoveries.
According to the screenshot you sent us, it seems that the map is messed up, which may have a lot to do with the position of the charging station.
I. May I suggest you move the dock to the central area of your house?
The space for the dock should be no less than 0.5 m wide on the left and right side, and 1.5 m wide in front of it. Many customers solved the issue by relocating the dock.
II. Then pls reset the map and create a new one.
When robot is creating the map,
1. Map saved mode is enabled,
2. Robot starts from dock;
3. Robot goes everywhere on map it detects to clean, not just somewhere. Pls make sure the doors are open for the rooms you want to be displayed on map.
4. Robot returns to dock(whose position is not moved) by itself and successfully.