I just got my new Roborock S7 and want it to vacuum my carpet. The problem is that the side-brush entangles on it. Is there a way to tell it to not use the side-brush next to the carpet?
My carpet is like this:
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Hi, thanks for reaching out. The hair of the carpet may be a little bit long for the robot.
We suggest you contact email@example.com to get further assistance.
Take the side brush off the unit until the company figures out an update to disable the side brush.
Hi, thanks for your suggestion. May I know if you've encountered the same issue or not? If yes, maybe you can send us a picture to show your carpet as well so that we can suggest accordingly. Actually, there's another type of side brush that may work well with some medium-pile carpets.
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