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Roborock S7 side-brush entangled in the carpet

Zord 541 3 0

Roborock S7 side-brush entangled in the carpet

Zord 541 3 0

Hi,

I just got my new Roborock S7 and want it to vacuum my carpet. The problem is that the side-brush entangles on it. Is there a way to tell it to not use the side-brush next to the carpet?

My carpet is like this:

Thanks.

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  • RR_SupportStaff Member

    Hi, thanks for reaching out. The hair of the carpet may be a little bit long for the robot.

    We suggest you contact support@roborock.com to get further assistance.

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  • R.Fandel

    Take the side brush off the unit until the company figures out an update to disable the side brush.

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    RR_Support
    RR_SupportStaff Member06/05/2021      09:49
    @R.Fandel:

    Hi, thanks for your suggestion. May I know if you've encountered the same issue or not? If yes, maybe you can send us a picture to show your carpet as well so that we can suggest accordingly. Actually, there's another type of side brush that may work well with some medium-pile carpets.

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