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S5 Max Water Tank stops dispensing water when the tank is 2/3 full

DL59 239 1 0

S5 Max Water Tank stops dispensing water when the tank is 2/3 full

DL59 239 1 0

I have a S5 Max for less than a year and everything worked fine until today. When I do my regular cleaning routine, I noticed that my device stopped moisturizing the mop pad when the water tank is still 2/3 full. The mopping function working totally okay when the water tank is full. I followed the troubleshooting instructions and check the airholes and water holes but can't fix the problem. My firmware is updated to the latest version. Does anyone encounter the same problem?

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    May I know if you've contacted our support e-mail? support@roborock.com

    If no, would you please keep using the 2/3 tank of water, and check if the water can run out in the end?

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