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no carpet mode in the menu

vacuumuser 352 7 0

no carpet mode in the menu

vacuumuser 352 7 0

Hi there!

I have a Mi Robot Vacuum and was advised to switch the carpet mode on to prevent error 5. However, there is no such option in the menu in the Xiaomi Home app. Is it not available for this model?


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  • RR_SupportStaff Member

    Hi,

    Thanks for your reaching out.

    Could you please tell us your device's SN so that we can suggest accoridingly?

    Could you tell us your device's SN?

    Open the cover of the device and take out the dustbin. There's a barcode on the device (not on dustbin). The SN is under the barcode like R0201S82418800.

    If the device has already been added to the app, SN could also be checked there. See attached picture "info"


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    vacuumuser
    vacuumuser10/05/2021      02:23
    @RR_Support:

    Hi there,

    Sorry for the late reply. Yes, so the numbers under the bar code are 17061/00083258 and SKU:SKV4022GL

    Looking forward to get this sorted :)

    Thank you.

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    RR_Support
    RR_SupportStaff Member10/06/2021      06:23
    @vacuumuser:

    Thank you for your reply. According to your SN, you get the Mi robot, which doesn't support carpet mode.

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    vacuumuser
    vacuumuser10/06/2021      09:30
    @RR_Support:

    Thanks. So, what should I do then? The vacuum can't finish the clean without running into an error 5. Although the brush is clean and when I push the button, it continues to clean as if the error never happened.

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  • justin90

    yes i am struggling with it too, it won't clean my dusty putters

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    RR_Support
    RR_SupportStaff Member10/09/2021      14:57
    @justin90:

    Hi, may I know which model you're using?

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