I have a Mi Robot Vacuum and was advised to switch the carpet mode on to prevent error 5. However, there is no such option in the menu in the Xiaomi Home app. Is it not available for this model?
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Thanks for your reaching out.
Could you please tell us your device's SN so that we can suggest accoridingly?
Could you tell us your device's SN?
Open the cover of the device and take out the dustbin. There's a barcode on the device (not on dustbin). The SN is under the barcode like R0201S82418800.
If the device has already been added to the app, SN could also be checked there. See attached picture "info"
Sorry for the late reply. Yes, so the numbers under the bar code are 17061/00083258 and SKU:SKV4022GL
Looking forward to get this sorted :)
Thank you for your reply. According to your SN, you get the Mi robot, which doesn't support carpet mode.
Thanks. So, what should I do then? The vacuum can't finish the clean without running into an error 5. Although the brush is clean and when I push the button, it continues to clean as if the error never happened.
yes i am struggling with it too, it won't clean my dusty putters
Hi, may I know which model you're using?
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