Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

New S6 Pure - won't charge

Smedles 351 2 0

New S6 Pure - won't charge

Smedles 351 2 0

Hi - I just bought a new S6 Pure - unfortunately it won't charge :(

The dock itself seems fine - I put my older S5 on it and it charges fine. In the app, the vacuum shows 'sleeping' my other vacs report 'Charging' when placed on the dock.

Any ideas?

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • Smedles

    Ok I'm not sure why, but after a bunch of attempts, and as I was about to try a reset, it has started charging.

    Like0
    Reply
    RR_Support
    RR_SupportStaff Member10/06/2021      06:58
    @Smedles:

    Glad to hear that. It is possible that you don't match the charging contacts underneath of the robot and on the charging dock properly.

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
Smedles
Welcome to Roborock Forum