Side brush stuck. No brush zones?

Side brush stuck. No brush zones?

My side brush gets stuck in my carpet and has gotten stuck in a floor vent in my carpet. The brush is virtually useless on carpet for most scenarios. Why can't we turn it off or get a no brush zone? The brush slows and stops automatically in certain conditions when vacuuming. I have seen many requests and discussions for this same topic dating back almost 4 years. This seems like a pretty big one, why is it still not addressed?

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  • Hi, thanks for reaching out.

    Currently we have another type of side brush that can word on some carpets without entangling. Would you please try and reach out to our support team at support@roborock.com to get further assistance? Please attach the purchase info and the device's SN.

    Like0
    isibizi
    isibizi01/13/2022      23:22
    @RR_Support:

    I have this 3-arm side brush, but it works maybe 3-4 times and after that i have the same problem. I cant understand, why the engineers cant realize this simple solution.

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  • I agree, the side brush is useless on all carpets and rugs in my environment.

    My suggestion to the developers would be to provide an option when carpet mode is detected, allow me to turn off the side brush.

    Like0
    RR_Support
    RR_SupportStaff Member01/16/2022      13:22
    @Megabyte:

    Hi,

    Thanks for reaching out.

    We regret and apologize that the features you mentioned are currently not available. I will forward this to the relevant team. Hopefully, they will be able to manage them in the future, though I cannot say for certain when or if this will occur.


    Thank you for your patience and for being a valued customer.

    Like0
    isibizi
    isibizi01/18/2022      20:18
    @RR_Support:

    Please add this feature in the near future, it is a very important for so many users.

    Like0

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