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Firmware and Voice Update Failure

Autumn 389 4 0

Firmware and Voice Update Failure

Autumn 389 4 0


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  • anonyless

    same thing with S7 English voice pack - installed failed

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    When the issue failed at the download stage, it may be related to the Internet. Would you please try and switch to your celluar data/wifi and try one more time?

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    anonyless
    anonyless06/21/2022      09:52
    @RR_Support:

    why can't you just admit your update server was down? many people had the exact same problem

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    RR_Support
    RR_SupportStaff Member06/25/2022      11:03
    @anonyless:

    Hi, thanks for your reply.

    It seems that we don't have received similar feedback recently. If the issue continues to happen even with cellular date, would you please contact support@roborock.com to get further assistance?

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