Firmware and Voice Update Failure

Firmware and Voice Update Failure

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  • same thing with S7 English voice pack - installed failed

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  • Hi, thanks for reaching out.

    When the issue failed at the download stage, it may be related to the Internet. Would you please try and switch to your celluar data/wifi and try one more time?

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    anonyless
    anonyless06/21/2022      09:52
    @RR_Support:

    why can't you just admit your update server was down? many people had the exact same problem

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    RR_Support
    RR_SupportStaff Member06/25/2022      11:03
    @anonyless:

    Hi, thanks for your reply.

    It seems that we don't have received similar feedback recently. If the issue continues to happen even with cellular date, would you please contact support@roborock.com to get further assistance?

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