Brand new S7 weird noise

Brand new S7 weird noise

https://streamable.com/d488an

https://streamable.com/1s3vvr

Hi all,

I bought a Roborock S7 a few days ago and I've been having this extremely annoying noise coming out of it when the brush is installed as you can see in the links above.

Seems like the brush is not leveled to the floor.

The noise is getting louder and louder every run.

Any ideas?

Thanks!

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  • Hi, we feel sorry for the inconvenience caused.

    I'm sorry we can not access the video. Would you please upload the video to some other channels like google drive?

    It is suggested to upload the video online like to google drive and send us the video link if the video is large (please give open access to the video/or choose it as "any one view this website can access").

    Like0
  • Good evening.

    I have the same problem.

    Terrible extraneous noise ...

    The robot is new, but here it is ... I was very upset :(

    Link to video Google Disc https://drive.google.com/file/d/1MD95hof8dlI15Scochvyq4XjLXwOCUmi/view

    The noise comes from the brush. When I take off the brush, there is no extra noise.

    What could be the problem?

    Like0
    RR_Support
    RR_SupportStaff Member10/13/2021      15:44
    @RaZoR.eXe:

    Hi, thanks for your reaching out.

    The noise seems to be coming from the rubber main brush touching the floor when it's turning at high speed. Please don't worry about it. That won't affect the robot's performance nor cause damage to your floor.

    Best regards.

    Like0
    Alex
    Alex11/22/2021      17:45
    @RR_Support:

    I am having the exact same issue. It seems to be coming from the brush when the s7 is turning. It's really loud and annoying. Anyone else having this issue?

    https://photos.app.goo.gl/YwDnPZ6JAzgk9ceN8

    Like0
    RR_Support
    RR_SupportStaff Member11/28/2021      00:58
    @Alex:

    Hi,

    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    It seems that the noise is from main brush touching the uneven floor. Please don't worry, it won't cause damage to the floor.

    Like0

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