I have had S6 for 3 days, Won't complete 1 run without brush error, We have new carpet, meduim pile, not shag or xtra deep. Brush is brand new no hair, I really like this bot and hate to return it, From what I can tell from google lots people have same issue. Too bad great product when it work, I was hoping update would fix it, no luck.
They solved this! Great support and product
We are sorry for the trouble you are facing.
May i know if you have enabled carpet boost mode? Could you send us a picture of the carpet?
No carpet mode is not on, Thanks for reply!! sorry for multi post, I never run it on turbo mode, usually standard or silent, I really love the job it does and the mop works well, I dont mind if errors once in awhile, nothing is perfect [ except my wife she says. ]but happens too often. I posted photo # 2 with vacume running, His name is Bash, above this post, oops
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It is new carpet and pad, i would say medium pile .
Solved! Once I turned on carpet mode as you suggested it never Errored again! I saw that option and it said would "increase suction" and I thought it would make it worse. Thats my bad for thinking! Thank-you for the GREAT support. Hands down this is the best Robo vacume I have had.
Glad to hear that problem solved and thanks for your praise on our product.
Have a great day!