Error 5 "Main Brush might be blocked

Tomw8073 · 01/31/2020 02:57

I have had S6 for 3 days, Won't complete 1 run without brush error, We have new carpet, meduim pile, not shag or xtra deep. Brush is brand new no hair, I really like this bot and hate to return it, From what I can tell from google lots people have same issue. Too bad great product when it work, I was hoping update would fix it, no luck.

Tomw8073 · 02/22/2020 22:13

They solved this! Great support and product

RR_Support · 01/31/2020 10:04

We are sorry for the trouble you are facing.

May i know if you have enabled carpet boost mode? Could you send us a picture of the carpet?

Tomw8073 · 02/04/2020 23:19

Tomw8073 · 02/04/2020 23:20

No carpet mode is not on, Thanks for reply!! sorry for multi post, I never run it on turbo mode, usually standard or silent, I really love the job it does and the mop works well, I dont mind if errors once in awhile, nothing is perfect [ except my wife she says. ]but happens too often. I posted photo # 2 with vacume running, His name is Bash, above this post, oops

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Tomw8073 · 02/04/2020 23:22

It is new carpet and pad, i would say medium pile .

Tomw8073 · 02/04/2020 23:30

Tomw8073 · 02/09/2020 20:10

Solved! Once I turned on carpet mode as you suggested it never Errored again! I saw that option and it said would "increase suction" and I thought it would make it worse. Thats my bad for thinking! Thank-you for the GREAT support. Hands down this is the best Robo vacume I have had.

Error 5 "Main Brush might be blocked

Error 5 "Main Brush might be blocked

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