I have had S6 for 3 days, Won't complete 1 run without brush error, We have new carpet, meduim pile, not shag or xtra deep. Brush is brand new no hair, I really like this bot and hate to return it, From what I can tell from google lots people have same issue. Too bad great product when it work, I was hoping update would fix it, no luck.
They solved this! Great support and product
Hi,
I am getting the same error. How did they resolve the error?
What is the model number of your robot?
Does this issue happen on both hard floor and carpet? Please send us some pictures of the main brush you use.
We are sorry for the trouble you are facing.
May i know if you have enabled carpet boost mode? Could you send us a picture of the carpet?
No carpet mode is not on, Thanks for reply!! sorry for multi post, I never run it on turbo mode, usually standard or silent, I really love the job it does and the mop works well, I dont mind if errors once in awhile, nothing is perfect [ except my wife she says. ]but happens too often. I posted photo # 2 with vacume running, His name is Bash, above this post, oops
Like0Reply
It is new carpet and pad, i would say medium pile .
Solved! Once I turned on carpet mode as you suggested it never Errored again! I saw that option and it said would "increase suction" and I thought it would make it worse. Thats my bad for thinking! Thank-you for the GREAT support. Hands down this is the best Robo vacume I have had.
Glad to hear that problem solved and thanks for your praise on our product.
Have a great day!