How-To -- Multi FloorDebtoine05/10/2020 15:58 2189 6 1

Debtoine

We received the firmware update to support multiple floors, and that the vacuum automatically detects which floor it is on. Well, I put the vacuum on the first floor and had it start, and it just adding onto the existing map it seemed. All the no-go zones for the ground floor were still there, and it was just not quite right.

Is there a quick how-to on starting on a new floor?

Second, how do I prevent the vacuum from going in areas before it creates a map? For example in the guest bedroom it kept getting stuck under the bed, but I can't draw a no-go zone until it has made a map

Thanks,

Toine

RR_Support

Hi Debtoine, for this issue, may I suggest you enable the multiple map saving mode and map saving mode first ( as attachment )? 

And you will need to bring both the robot and charging dock to this floor if you wants to create a new map here, and meet below requirements to save the map:

1. Robot starts from dock;

2. Robot goes everywhere on map it detects to clean, not just somewhere. Pls make sure the doors are open for the rooms you want to be displayed on map.

3. Robot returns to dock(whose position is not moved) by itself and successfully.

You need bring the robot to another floor only if you've saved the map. Thank you.​

berietto

Dear support team

I live in france and just bought a S5 Max. Firmware is 3.5.4_0602 and Mi Home app version 5.6.86 on android. I have enabled the "map saving mode (beta)", but I can't see anywhere in "edit maps" the multi-floor map option as shown in your message below. Can you help me? thanks