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  AMA! / Questions Collection

  Hello Roborock users,  We have launched our latest S6 MaxV and conducted a giveaway recently and we know that many of you are curious about the performance of it.  We’re excited to tell you that we invite our winner of the lucky draw @Em Ber and 3…

  RR_News 05/27/2020      02:08 403 2 1 1 point
• Comments0
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  Lucky Tester Recruitment/ One will be selected to experience the newest Roborock S6 Max V

  Dear Rockers, As you know, we've already launched Roborock S6 Max V on 29 Apr. Many users have asked how and when they can get it. Now, it's your chance to get it completely prior to other users and channels. We've announced the o…

  RR_News 05/04/2020      14:57 706 0 0 0 points
• Comments7
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  Discussion

  Sign Up for a Chance to Win A Special Mother's Day Gift

  Hi Rockers, Roborock is all about making life easier for you, and this year we're helping you get your Mother's Day gifting handled early, so you can really impress mum.  Register on the Roborock forum before April 20 and we'll pick 5 lucky people…

  RR_Discussion 03/26/2020      09:36 391 7 2 2 points
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  Forum readability

  Here on this forum there are words and icons above/below the text of posts shown as light grey on a white background. Totally unreadable! I do not need “assistive” or “high contrast” colors on my iPad. Grey on white is just too light. Please make …

  BitSmith 07/03/2020      14:00 2 0 0 0 points
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  HOW DO I GET A QUESTION ANSWERED?

  RoboRock has never answered a single question that I asked via the S5 Max IOS app. And I’ve posted a few questions here too. No responses, ever.. How do I find a change log for the new firmware? What does the new “map pin” on the app do?

  BitSmith 07/03/2020      13:55 2 0 0 0 points
• Comments10
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  Our 3rd Roborock S6 Exhibits Several Problems

  Our brand new Roborock S6 performed excellently for two months before experiencing constant "main brush might be blocked" errors. The second one had mapping problems. The third also has mapping problems, and in addition it keeps getting …

  Ted 06/15/2020      22:33 79 10 0 0 points
• Comments2
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  S5Max Unable to Return to Starting Position on Second Floor

  I was able to successfully map the second floor. However, the S5Max runs all over the second floor unable to find it's starting point after finishing it's cleaning rooms. Please help? Using the latest firmware available 01.08.62. I'm using the iPhon…

  Rocket 07/03/2020      07:48 11 2 0 0 points
• Comments6
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  Roborock S5 battery level stuck

  Hello, My roborock isn't charging anymore. It doesn't show any error, but the battery level doesn't move anymore. I replaced the battery yesterday, launched a cleaning session, but still the same. The roborock is dock, no error, white blinking light…

  Robonae 04/17/2020      09:13 128 6 0 0 points
• Comments1
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  Multiple floors

  Good afternoon. I am in Argentina deciding to buy an S5 max. Does the equipment update already allow saving maps of different floors? because in my house I have 2 floors. can the robot controlled voice?? Thanks for your help in advance

  Euge 07/02/2020      14:14 22 1 0 0 points
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  Invisible obstacles

  Why does my S4 get trapped by obstacles that aren’t there? https://forum.roborock.com/uploads/914/6WIWUTWBB05P.jpeg

  Ken 07/02/2020      11:26 12 1 1 1 point
• Comments6
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  Support

  2 dock chargers for 2 floors - will it work?

  Hi Support, I have a S5 Max robot, works quite well! I plan to buy another dock charger, so I don't always have to carry the charger to 2nd floor. Will this work? Can robot work with another charger?

  Danijel 06/16/2020      09:45 132 6 1 1 point
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  Roborock S5 offline

  My robot is offline for a while now. In the last couple weeks I tried different server locations, router reset, 8.8.8.8 as DNS und multiple resets. I can connect to the device with Mi Home after a reset. But the WiFi LED keeps flashing fast after th…

  Tim 06/30/2020      06:29 30 4 0 0 points
• Comments4
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  Buy original parts

  Hi. I am looking for original parts gor s5max..how can I buy them and the goods to be shipped to Indonesia . Thank you

  Linda 06/30/2020      14:10 31 4 0 0 points
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  News

  Language Support on Roborock App

  Now, we would like to count how many languages Roborock App supports (besides English and Mandarin): Italian, Korean, and Traditional Chinese, Vietnamese, Thai, Indonesian, Romanian, Polish, Ukrainian Download and tell us your needs. A good product …

  RR_News 07/03/2020      03:14 6 0 0 0 points
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  Suggestions

  doorframe step on/off No go zone maby?

  can't you make it so that it doesn't vacuum the door threshold itself? my S6 can easily run across thresholds, but when it vacuums a room it runs back and forth and eventually it runs stuck on my doorframe .. maybe make map editor have a choice whe…

  Carsten P 07/02/2020      17:44 5 0 0 0 points
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  Discussion

  S5 max o S6???

  Hi. I'm about to buy a Roborock and I can't decide. which one suits me? S5 max or S6? which is better? I have two floors at home, 60 m2 each. I prioritize scrubbing better. Thanks for your help in advance

  Euge 07/02/2020      14:18 11 0 0 0 points
• Comments7
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  Roborock 5 - House too big? 2400 sqf? Are you serious? Please update the firmware this is ridiculous

  Dear all, I just purchased my first roborock (version 5). I like it but it has a main issue: it cannot clean my house (2500 sqf) cause it is too BIG! The problems are: 1) it only returns to the charging station twice 2) It restarts when battery is …

  venexiano 06/23/2020      17:23 152 7 0 0 points

 

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