Support

Discussion List

• Comments2
  Views759
  Follows0
  Votes0
  
  Support

  Room Names

  How do I name a room in the app? IE: Master BR, Family room, etc I have the S4 and so far, I LOVE LOVE LOVE IT!

  Billshideler 06/20/2020      17:09 759 2 0 0 points
• Comments1
  Views674
  Follows0
  Votes0
  
  Support

  S5max Battery Drain so fast

  lately i found my S5 max when at it dock battery 100% but when i send it to clean for about 5 min i found it dead light of. This Unit not old it jus…

  AORai 06/18/2020      16:09 674 1 0 0 points
• Comments1
  Views230
  Follows0
  Votes0
  
  Support

  S5 Max

  Help, my new S5 Max is not saving the map!

  shirkmac 06/18/2020      15:09 230 1 0 0 points
• Comments1
  Views160
  Follows1
  Votes0
  
  Support

  Question: Lack of light source during cleaning

  Hello, Is the S6 robot cleaner supposed to perform cleaning in complete darkness? Thank you!

  dragos_h 06/18/2020      09:46 160 1 0 0 points
• Comments8
  Views767
  Follows0
  Votes0
  
  Support

  Roborock s6 pure

  I've had my roborock s6 pure for about a month now and very satisfied with its performance. However occasionally the robot gets confused and clean ra…

  Loco_lin 06/12/2020      01:25 767 8 0 0 points
• Comments1
  Views1.9K
  Follows0
  Votes0
  
  Support

  Firmware update stuck every time Roborock s6

  I had the Roborock S6 for a few months now. Everytime I try to update the firmware it gets stuck at some point. Say 25%. After some time, I can …

  atlasx2001 06/17/2020      13:08 1.9K 1 0 0 points
• Comments1
  Views390
  Follows0
  Votes0
  
  Support

  HOW TO REPAIR ERROR 1 ON ROBOROCK S5

  i ALREADY APPLIED 9 VOLTS TO MOTOR AND IT FIXES IT FOR ABOUT 30 MINUTES AND MOTOR STOPS. ANY IDEAS

  MARS 06/18/2020      00:16 390 1 0 0 points
• Comments3
  Views148
  Follows0
  Votes0
  
  Support

  Roborock E35

  Hi, I have asked my wife to send me roborock e35 from Korea (I am current living abroad for work) but she was informed that the shipping company (lik…

  khk 06/14/2020      05:17 148 3 0 0 points
• Comments1
  Views124
  Follows0
  Votes0
  
  Support

  roborock s50

  In recent days, the cleaner has been taking time to start pumping from the moment he says he starts cleaning. In addition, it was constantly pumped a…

  renanirt 06/16/2020      19:26 124 1 0 0 points
• Comments5
  Views868
  Follows0
  Votes1
  
  Support

  S6 Fan Speed Doesn't Change

  Our original black Roborock S6 worked fine for two months then began stopping in the middle of carpets with "brush jammed" errors. Tried n…

  Ted 06/10/2020      16:37 868 5 1 1 point
• Comments5
  Views10.7K
  Follows0
  Votes0
  
  Support

  Minimum height to clean underneath furniture S5max

  I am considering buying a S5max and wonder whether it would be able to clean underneath my furniture which has a height of 10cm? In other words, what…

  Kat 05/10/2020      18:20 10.7K + 5 0 0 points
• Comments3
  Views576
  Follows0
  Votes0
  
  Support

  Roborock lost

  Hello i have a problem with my roborock it keeps making random cleaning lines as if its lost and it doesnt continue cleaning , i have a bright floor …

  Robo 06/04/2020      11:45 576 3 0 0 points
• Comments1
  Views477
  Follows0
  Votes0
  
  Support

  Will S5 support Multi Floors for sure?

  Hi Roborock Support Team, I just bought S5 a couple days ago and seem love it. However, I have two floors in my apartment and realized it doesn't sup…

  Max H 06/14/2020      16:03 477 1 0 0 points
• Comments2
  Views170
  Follows0
  Votes0
  
  Support

  Roborock s6 maxv map saving

  the app says the map saving is not enabled but I can't find a spot to enable it. It also says it saves it after cleanup but it needs to be enabled. …

  Clearmist 06/13/2020      20:41 170 2 0 0 points
• Comments9
  Views5.8K
  Follows0
  Votes0
  
  Support

  S6 gets lost on room clean

  My vacuum gets lost often. when I select a room to clean it often will go out of the room on her map. I have tried changing the map and have also cha…

  DustyCorners 05/19/2020      17:17 5.8K 9 0 0 points