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  Power Supply

  My wife loves her vac. We have the S5. We purchased it in December, through Amazon, and now it won't charge. It's like the charger failed. I need…

  I'm_Rick_Hayes 06/03/2020      20:44 261 1 0 0 points
• Comments3
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  Roborock S5 and Vaccum Modes after FW 3.5.7_002008

  Hi! After upgrade to latest FW I cannot find Vaccm Modes in the app (Turbo, Normal, Silent). A new option, Gentle mode, has been added, but does not …

  Bjarte 03/14/2020      11:13 730 3 0 0 points
• Comments9
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  S5 Max second charging dock

  Hi S5 Max is a great product and now with the new updated firmware that supports multilevel cleaning this is now my number two household cleaning pro…

  MikaelM 04/28/2020      09:14 4.8K 9 1 1 point
• Comments6
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  Buying in Canada

  Basically cannot find any of these in Canada? What's going on here?

  Matt 05/26/2020      06:32 252 6 0 0 points
• Comments3
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  Map 5s Max incomplet

  Hi, i cant Set the map completé for my Kitchen. Ir just sense a part of it, and the rest is shown in a grey map. Hoy can i send you a picture?

  ERE 06/01/2020      04:42 132 3 0 0 points
• Comments1
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  Where is E4 app

  I went on your website its advertised e4 can be controlled with an app but the app on google play does not support this model

  Arakakibot 05/30/2020      22:52 174 1 0 0 points
• Comments5
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  S5 Max gets lost when returning to dock

  Hello, After the latest firmware update, I find that the robot starts to randomly wander around after announcing that cleaning is complete and that i…

  VacuumMonk 05/24/2020      02:37 966 5 0 0 points
• Comments3
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  Spot cleaning: add 3.0 m x 3.0 m and 6.0 m x 6.0 m for bigger area?

  I am using Spot cleaning a lot, however quite often the 1.5 m x 1.5 m seems too small. Would it be possible to add options: 3.0 m x 3.0 m 6.0 m x 6…

  Danijel 05/27/2020      10:50 157 3 0 0 points
• Comments7
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  Roborock S5 - white light of death

  Hi, the On/Off Button started blinking very fast with red light while my Roborock S55 ws in the dock. Once I tried to turn it off it started blinking…

  Dom 05/21/2020      07:51 8.8K 7 0 0 points
• Comments6
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  How-To -- Multi Floor

  We received the firmware update to support multiple floors, and that the vacuum automatically detects which floor it is on. Well, I put the vacuum on…

  Debtoine 05/10/2020      15:58 2.2K 6 1 1 point
• Comments2
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  Turn off

  Hi. Can the S5 Max be turned off when its not in use? For example if I leave the house for a few days.

  Bogdan 05/28/2020      16:17 1.3K 2 0 0 points
• Comments1
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  Can I buy a second docking station for 2nd floor?

  I would like to buy second docking station so that I don't have to carry the dock to my 2nd floor. I is possible to buy second docking station?

  Danijel 05/27/2020      10:33 406 1 0 0 points
• Comments1
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  Where to see my suggestion status?

  I have submitted a few enhancement suggestions for the software: where can I see the status of this topics?

  Danijel 05/27/2020      10:44 123 1 0 0 points
• Comments1
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  Multi-floor maps, multiple docks?

  With the new firmware and multi-floor maps, do I need one docking station per floor for this to work?

  oysteili 05/27/2020      10:08 376 1 0 0 points
• Comments5
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  is there an issue with your server right now?

  27-may 11am IST , when I enter the robot via the Roborock app, I get "loading map" spinning and nothing else. app and robot were working fi…

  anonyless 05/27/2020      08:17 2.3K 5 0 0 points