Support

Discussion List

• Comments1
  Views623
  Follows0
  Votes0
  
  Support

  Roborock S5 Max Replacement Water Tank Leak

  Anyone know where I can get a replacement for the watertank on S5 Max? Mine is leaking and won't hold water. I just bought it a few months ago.

  AJ 05/17/2020      00:15 623 1 0 0 points
• Comments1
  Views1.3K
  Follows0
  Votes0
  
  Support

  Roborock/ Mi home app keeps showing loading maps..

  Hi there - My app keeps showing loading map.. Can someone please help?

  Deepam 05/17/2020      04:58 1.3K 1 0 0 points
• Comments1
  Views558
  Follows0
  Votes0
  
  Support

  Turn off the brush

  We have an S4 an would like to turn the brush off when the vacuum goes into certain rooms since the floors were recently refinished and they do not r…

  WickDirt 05/17/2020      21:46 558 1 0 0 points
• Comments12
  Views6.5K
  Follows0
  Votes0
  
  Support

  S5 Max multi floor mapping

  Hi, with the release of S6 maxV and with the update to the S6 to support multi floor mapping when does the Roborock S5 Max gets the promised update t…

  vrgomes 05/08/2020      19:20 6.5K 12 0 0 points
• Comments1
  Views505
  Follows0
  Votes0
  
  Support

  No go zone - S55

  Hello. I have Roborosk S55 and I am very satisfied user. However, when it comes to using "No go zones", i keep experiencing difficulties. S…

  zeljka 05/14/2020      12:22 505 1 0 0 points
• Comments4
  Views309
  Follows0
  Votes0
  
  Support

  Multiple floors?

  I was under the impression that the S6 Pure was capable of multiple floors. I've got everything set up on my main floor. I'd like to be able to clean…

  thaKing 05/13/2020      22:39 309 4 0 0 points
• Comments7
  Views3.5K
  Follows0
  Votes0
  
  Support

  S5 Max No Mop Zone

  I set my bedroom to a 'no mop zone' as it is carpet. My bathroom on the other side of my bedroom is tile. So when I put the mop pad on, and instruc…

  abrookerhs 05/11/2020      20:22 3.5K 7 0 0 points
• Comments1
  Views362
  Follows0
  Votes0
  
  Support

  Error 1 Issue

  My S5 has trouble with the scanning laser (Error 1 code). Seems the laser will not spin around all the time and this makes the unit inoperable. I've …

  Dan Glenn 05/12/2020      15:34 362 1 0 0 points
• Comments13
  Views1K
  Follows0
  Votes0
  
  Support

  [Roborock S5 MAX] Why my dust bin isn't filled?

  I have tried all level of suction, but my dust bin never gets filled... and so I have to empty it a lot of times https://imgur.com/a/5eupKTw I couldn…

  Giulio 05/10/2020      06:51 1K 13 0 0 points
• Comments5
  Views3.6K
  Follows0
  Votes0
  
  Support

  Roborock s6 problem

  Hi, for the roborock s6, I have moved the dock to a new place in the map. The roborock doesn't go to the new dock instead in traces back to the old d…

  benson 12/17/2019      01:39 3.6K 5 0 0 points
• Comments9
  Views1.6K
  Follows0
  Votes1
  
  Support

  Unable to see the "Agree" button on the User Agreement/Privacy Policy popup on Android

  Environment: Moto x4, Android 9 (PPWS29.69-39-6-5) App version V1.2.26 Steps to repro: install app Connect to Roborock Connect to wifi Tap on "…

  JackGreylock 02/21/2020      23:02 1.6K 9 1 1 point
• Comments5
  Views1.3K
  Follows1
  Votes2
  
  Support

  do any Roborock model have the Y-Mopping pattern

  I think that is the best way to clean the floor. The Viomi models have this function, but the roborock models have a better suction and wall detector…

  super_bros9 05/11/2020      08:28 1.3K 5 2 2 points
• Comments3
  Views781
  Follows0
  Votes0
  
  Support

  Cannot connect S5 Max with Roborock app

  https://forum.roborock.com/uploads/222/7VHDY9BBT76V.png It stuck at this step. Robot cannot connect to Wifi (2.4Ghz). But when I use Mi home app. It …

  Tita 05/09/2020      06:42 781 3 0 0 points
• Comments4
  Views668
  Follows0
  Votes0
  
  Support

  Roborock S5 software upgrade

  Hi, I've been hearing rumors that S5 model will be discontinued. I just got mine (it's on its way) and I was wondering if the rumors are true. I have…

  Shanis 05/01/2020      01:39 668 4 0 0 points
• Comments1
  Views9.8K
  Follows0
  Votes0
  
  Support

  Clean sensors notification

  I have a Roborock s4 which I've had since January. It's great. But now it gives me a notification to clean the sensors every time it returns to dock …

  Zena 05/10/2020      02:30 9.8K 1 0 0 points