Support

Discussion List

• Comments1
  Views325
  Follows0
  Votes0
  
  Support

  S5 max o S6???

  Hi. I'm about to buy a Roborock and I can't decide. which one suits me? S5 max or S6? which is better? I have two floors at home, 60 m2 each. I prior…

  Euge 07/02/2020      14:18 325 1 0 0 points
• Comments5
  Views2.7K
  Follows0
  Votes0
  
  Support

  S6 firmware update new features

  Dear support, I've just updated to 3.5.8_1708, and in the release notes I found many interesting features: No mop zones Multiple floors Multiple room…

  SZak1 07/09/2020      14:44 2.7K 5 0 0 points
• Comments3
  Views183
  Follows0
  Votes1
  
  Support

  Reverting from multi floor to single floor

  Hello, So I have mapped my first floor on the "multi-floor" setting, and want to revert the settings back to single floor as I need to sch…

  Jen Z 07/12/2020      06:59 183 3 1 1 point
• Comments1
  Views134
  Follows0
  Votes0
  
  Support

  Rooms shown as not rectangular

  Previously my S4 would correctly scan the house and show the rooms as rectangular, the walls are drawn more or less as straight continuous lines. I h…

  Benny 07/12/2020      23:29 134 1 0 0 points
• Comments1
  Views121
  Follows0
  Votes1
  
  Support

  charging pad is scratched

  charging pad is scratched and it cause robot to cant charge is there are part i can order to fix it?

  AORai 07/12/2020      02:53 121 1 1 1 point
• Comments9
  Views955
  Follows0
  Votes0
  
  Support

  Roborock 5 - House too big? 2400 sqf? Are you serious? Please update the firmware this is ridiculous

  Dear all, I just purchased my first roborock (version 5). I like it but it has a main issue: it cannot clean my house (2500 sqf) cause it is too BIG!…

  venexiano 06/23/2020      17:23 955 9 0 0 points
• Comments1
  Views131
  Follows0
  Votes1
  
  Support

  Replacement Main Brush for S4

  Hello, I need a replacement main brush for my Roborock S4? Where can I purchase ASAP? The Roborock store on Amazon says the main brush is current…

  MDS 07/10/2020      05:07 131 1 1 1 point
• Comments1
  Views9.6K
  Follows0
  Votes0
  
  Support

  Roborock s6 pure won't connect to wifi

  I've tried both the Roborock app and the Mi Home app and neither will get the vacuum to connect to wifi. Wifi is a ubiquity AP within close range, 2…

  Trevor 07/09/2020      03:37 9.6K 1 0 0 points
• Comments1
  Views1.3K
  Follows0
  Votes0
  
  Support

  How to get S5 Mi Home App Multi Floor Update?

  I've seen some people post that their app has updated to support Multi-Floors. A few questions... 1) Is the update compatible with all roborock mode…

  Atlantauser 07/08/2020      17:07 1.3K 1 0 0 points
• Comments1
  Views491
  Follows0
  Votes1
  
  Support

  "The number of room exceeds the limit" error

  I created the attached map. After merging several rooms, I wanted to divide several other rooms but every time I try I always get a "The number…

  JPK 07/07/2020      15:59 491 1 1 1 point
• Comments1
  Views262
  Follows0
  Votes0
  
  Support

  Mapping and Zone cleaning issue

  My Roborock S6 seems confused when zone cleaning. It doesn’t identify the correct zone and mostly cleans the room opposite to the selected room. Does…

  FZN 07/07/2020      13:02 262 1 0 0 points
• Comments1
  Views204
  Follows0
  Votes0
  
  Support

  Roborock e4 alexa or Google assitant

  Havent been eable to connect to alexa or Google assitant, the device does not show on either virtual assitant. Im getting the feeling that the e4 is …

  Gerardof 07/07/2020      01:00 204 1 0 0 points
• Comments1
  Views131
  Follows0
  Votes0
  
  Support

  HOW DO I GET A QUESTION ANSWERED?

  RoboRock has never answered a single question that I asked via the S5 Max IOS app. And I’ve posted a few questions here too. No responses, ever.. Ho…

  BitSmith 07/03/2020      13:55 131 1 0 0 points
• Comments8
  Views965
  Follows1
  Votes1
  
  Support

  2 dock chargers for 2 floors - will it work?

  Hi Support, I have a S5 Max robot, works quite well! I plan to buy another dock charger, so I don't always have to carry the charger to 2nd floor. …

  Danijel 06/16/2020      09:45 965 8 1 1 point
• Comments1
  Views574
  Follows0
  Votes0
  
  Support

  S5 - Roborock app

  Hello. I bought S5, but it the only one not supported in your Roborock app. How can I use it best? 1- How can I save 2 versions of the same map? Map…

  Gabriella 07/05/2020      05:40 574 1 0 0 points