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• Comments1
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  Mop wont work

  Hi, i have had the s5 max for around 2 months. Now when i use the mop mode, the qatwr wont come out, the mop fabric is dry even when the water tank is full. Please help

  icyblu 07/13/2020      09:23 50 1 0 0 points
• Comments1
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  Device offline

  Help me. After couple month using. Now device always show offline. I cant change my region as i read your comment to change region. How?

  Lola 07/08/2020      02:14 36 1 0 0 points
• Comments1
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  S5 Max Mop Misses edges

  Hi, just got the S5 Max and generally happy but noticed that when it mops my tiled kitchen floor it misses about a 15cm gap around the edge all the way around. Looking at the fabric mop it looks like this might be due to there being a slightly raise…

  Ifflanb 06/12/2020      10:41 112 1 0 0 points
• Comments1
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  S5 Max Cannot Mop

  I bought this device 3rd of May and used just for cleaning until yesterday. Yesterday I filled the water tank and attach the mop cloth. Started a room cleaning with clean and mop mode but it just clean the room and not mopping. Do you have any idea …

  Selfish81 06/18/2020      06:50 87 1 0 0 points
• Comments1
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  S5 max o S6???

  Hi. I'm about to buy a Roborock and I can't decide. which one suits me? S5 max or S6? which is better? I have two floors at home, 60 m2 each. I prioritize scrubbing better. Thanks for your help in advance

  Euge 07/02/2020      14:18 87 1 0 0 points
• Comments5
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  S6 firmware update new features

  Dear support, I've just updated to 3.5.8_1708, and in the release notes I found many interesting features: No mop zones Multiple floors Multiple room cleaning in custom sequence However, I'm using the iOs app (4.32.2, the latest in my region), and I…

  SZak1 07/09/2020      14:44 275 5 0 0 points
• Comments3
  Views72
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  Support

  Reverting from multi floor to single floor

  Hello, So I have mapped my first floor on the "multi-floor" setting, and want to revert the settings back to single floor as I need to schedule the clean ups. My question is, will it delete my map if I revert the settings to single floor?…

  Jen Z 07/12/2020      06:59 72 3 1 1 point
• Comments1
  Views46
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  Suggestions

  doorframe step on/off No go zone maby?

  can't you make it so that it doesn't vacuum the door threshold itself? my S6 can easily run across thresholds, but when it vacuums a room it runs back and forth and eventually it runs stuck on my doorframe .. maybe make map editor have a choice whe…

  Carsten P 07/02/2020      17:44 46 1 0 0 points
• Comments2
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  Discussion

  S5 Max Water Tank Defect

  I have a defect water tank S5 Max, the pipe inside water tank come off and not attach to the water hole, anyway I can fix this or do I need to buy new water tank? Anyone has the same issue with me, I think this is defect from the Roborock manufactur…

  Johan 04/24/2020      04:31 150 2 0 0 points
• Comments1
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  Rooms shown as not rectangular

  Previously my S4 would correctly scan the house and show the rooms as rectangular, the walls are drawn more or less as straight continuous lines. I had issue with the side brush (error 17) so as a result I reset the system, restored to factory setti…

  Benny 07/12/2020      23:29 40 1 0 0 points
• Comments1
  Views143
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  S4 Multi Floor Mapping

  Hello there! Few month ago Roborock announced that by the end of the June, Multi-Floor mapping firmware will be rolled to the S4 vacuum. Are there any news about that? It seems that the S4 has the same processor like S6/s5max and should be able to s…

  Vasiok 07/10/2020      15:47 143 1 1 1 point
• Comments1
  Views35
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  charging pad is scratched

  charging pad is scratched and it cause robot to cant charge is there are part i can order to fix it?

  AORai 07/12/2020      02:53 35 1 1 1 point
• Comments9
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  Roborock 5 - House too big? 2400 sqf? Are you serious? Please update the firmware this is ridiculous

  Dear all, I just purchased my first roborock (version 5). I like it but it has a main issue: it cannot clean my house (2500 sqf) cause it is too BIG! The problems are: 1) it only returns to the charging station twice 2) It restarts when battery is …

  venexiano 06/23/2020      17:23 310 9 0 0 points
• Comments1
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  Small caster wheel broke

  I have the S4 which I purchased last December. Today the little caster wheel broke. I see some random sellers with parts that look similar and mostly far off delivery dates. Is there an official way to replace this wheel?

  H 07/10/2020      23:06 40 1 1 1 point
• Comments4
  Views106
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  Can't set a timer for room?

  How do I set a timer for one room? This option was available before, but now I can't find it. When I set the timer, it is always Full-cleanup. Thank you.

  Danijel 07/08/2020      10:49 106 4 0 0 points

 

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