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  Roborock official shop in shopee blocked me

  Hello,  I'm from Indonesia and has been interested with roborock vacuum in Shopee indonesia. A couple days ago I chat with the customer service in th…

  ross 05/10/2023      06:43 48 0 0 0 points
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  S8 Ultra - Can’t divide rooms?

  Hi I’ve deleted the app, reset cache, attempted different pints to divide rooms and more. Nothing allows me to divide my house. Firmware is also u…

  robocrash 05/06/2023      00:31 107 1 0 0 points
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  Extra Rooms?

  My S7 Max V has mapped rooms that don't exist. Can I manually remove them? It appears that at some point it got turned around and ended up with two r…

  lolnope 05/08/2023      17:07 47 1 0 0 points
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  S8 Pro Ultra dirt bin question

  I was reading reviews of the S8 Pro and ran across a comment that it doesn't empty the bin until the job has finished, even if the bin has filled up …

  DogPack 04/25/2023      17:34 142 3 0 0 points
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  Doesn't complete full houseplan

  I've purchased a S7 MaxV Ultra, and have been very happy with it. The S7 has mapped my house and seemed to do a through job of cleaning, but recently…

  Verne 04/29/2023      22:11 73 1 0 0 points
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  Q5+ auto-empty

  I have a Q5+ that's only a month old. When I started using it, it would auto-empty the bin after every cleanup is completed. This is the way I set it…

  Noel 04/30/2023      10:41 59 1 0 0 points
• Comments5
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  Reversing Mop pattern

  Is there anyway I can change the mop direction on my wood floor? It automatically runs perpendicular and I'd like it to mop parallel.

  Perry 01/03/2023      18:03 158 5 1 1 point
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  S7+ will not charge

  I woke up in the morning and the S7 was off its dock. I manually place it back on the dock and the light on the dock stayed on. I tried to run the ro…

  kxed 03/06/2022      13:26 3.4K 8 0 0 points
• Comments1
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  Points

  Hi, now that the points are activated, It;'s not showing my points from my purchase of S7. Should I send the receipt to customer support?

  RTB 05/04/2023      17:53 46 1 0 0 points
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  phone security

  how is roborock s7max able to contact/notify my cell phone when i am no where near my house and not on wifi?

  tanner 04/16/2023      17:36 72 4 0 0 points
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  Distribution

  How can I become a distributor for Dubai or the Middle East. Tried emailing your sales team, but no response. You have a huge customer base here who …

  Svn21 04/30/2023      07:21 32 0 0 0 points
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  I'm in Dubai. Where can I buy a Roborock S6 MaxV?

  Hi, I'm in Dubai, UAE. Please can you tell me how to purchase a Roborock S6 MaxV? Is there an authorized reseller here in Dubai? Thanks, -Simon

  Jaggers 02/25/2021      08:22 101 4 0 0 points
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  S7 MaxV Ultra avoiding lighter colored carpet

  I have read about the issues with the black carpet. We have brown wood floors with a light rug in the middle. I set no mop areas for these rugs, bu…

  gstahl 04/24/2023      20:46 72 2 0 0 points
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  Please look into this

  I used Roombas for years until I had one completely die for no reason. Support was terrible so I bought I Roborock. I greatly prefer this new vacuu…

  bkr1969 04/25/2023      13:19 83 1 0 0 points
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  Roborock S8 Pro Ultra -Roborock Multi-Surface Floor Cleaning Solution

  Can the Roborock Multi-Surface Floor Cleaning Solution be used in the new S8 Pro Ultra Water reservoir?

  harley 04/27/2023      19:54 196 2 0 0 points

 

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